Privacy Policy

Last updated: June 1, 2025

Your Privacy Matters

At Tails Host, your privacy is our priority. We believe in transparency and data minimization - we only collect information that's absolutely necessary to provide you with excellent game server hosting services.

We don't sell your data, we don't spam you with unnecessary emails, and we implement strong security measures to protect your information. This policy explains exactly what we do and don't do with your data.

1. Our Privacy Commitment

What We Promise:

  • Data Minimization: We only collect what we need to run your servers
  • No Data Sales: We never sell, trade, or rent your personal information
  • Transparency: Clear communication about what data we collect and why
  • Security First: Industry-standard protection for your information
  • Your Control: Easy access to view, modify, or delete your data

2. Information We Need to Collect

We only collect information that's essential for providing our hosting services:

Essential Account Information

  • Email & Username: To create your account and contact you about your services
  • Password: Encrypted and secure for account protection
  • Billing Information: Only what's needed to process payments (we use secure payment processors)

Server & Gaming Data

  • Server Configuration: Game type and settings you choose for your server
  • Server Files: Your world saves and configurations (these belong to you)
  • Performance Data: Resource usage to ensure your server runs smoothly
  • Connection Logs: Basic connection info for troubleshooting and security

Support Communications

  • Support Tickets: Your questions and our responses to help you effectively
  • Live Chat: Conversations with our support team (if you choose to use chat)

🔒 Important: We don't monitor your game content, chat messages, or player interactions unless you specifically request help with an issue.

3. How We Use Your Information

We use your information solely to provide and improve our hosting services:

✅ What We Do

  • • Provide your game server hosting
  • • Process your payments securely
  • • Offer technical support
  • • Send important service updates
  • • Protect against security threats
  • • Backup your server data

❌ What We Don't Do

  • • Sell your data to third parties
  • • Send promotional emails (unless you opt-in)
  • • Monitor your private conversations
  • • Share data with advertisers
  • • Track you across other websites
  • • Keep data longer than necessary

4. When We Share Information

We keep your information private. The only times we share data:

Trusted Service Partners

  • Payment Processing: Stripe and PayPal (they handle payments securely)
  • Server Infrastructure: Data centers that host your game servers
  • Customer Support: Support tools to help you quickly

These partners are contractually required to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose information only when required by law, such as in response to a valid court order or to protect against fraud.

🚫 We will never sell your personal information to data brokers, advertisers, or marketing companies.

5. Keeping Your Data Safe

We take security seriously and implement multiple layers of protection:

🔐 Encryption

All data encrypted in transit and at rest using industry standards

🛡️ Secure Access

Multi-factor authentication and strict access controls

🏢 Secure Facilities

Tier III+ data centers with 24/7 physical security

🔒 Your server data is backed up regularly and stored securely. You maintain full ownership and control of your game data.

6. How Long We Keep Data

We follow a "keep only what's needed" approach:

  • Account Information: While your account is active, plus 30 days after cancellation
  • Server Data: 7 days after service ends (unless you download it first)
  • Billing Records: 7 years for tax compliance (legal requirement)
  • Support Conversations: 1 year to improve our service quality
  • Security Logs: 90 days for security monitoring

📁 Want your data deleted sooner? Just ask! Contact our support team and we'll delete what we legally can.

7. Your Rights and Control

You have full control over your personal information:

What You Can Do

  • View Your Data: Request a copy of all information we have about you
  • Correct Information: Update or fix any incorrect data
  • Delete Your Data: Request deletion of your personal information
  • Export Your Data: Download your information in a standard format
  • Limit Processing: Restrict how we use your data

How to Exercise Rights

Contact us anytime:

We'll respond within 30 days

8. Cookies & Website Data

We use minimal cookies, only for essential functions:

  • Login Cookies: Keep you signed in to your account
  • Security Cookies: Protect against unauthorized access
  • Preference Cookies: Remember your settings (optional)

You can disable cookies in your browser, but some features may not work properly. We don't use tracking cookies or advertising cookies.

9. International Users

Our servers are located in secure data centers worldwide. If you're in the EU, we comply with GDPR. Your data may be processed in countries with different privacy laws, but we ensure the same level of protection everywhere.

10. Changes to This Policy

If we need to update this policy, we'll:

  • Email you about any important changes
  • Post updates on our website
  • Announce changes in our Discord
  • Give you time to review before changes take effect

11. Contact Us

Have questions about your privacy? We're here to help!

Get in Touch

Response Times

  • • Privacy requests: Within 30 days
  • • General support: Within 24 hours
  • • Discord: Usually within minutes

Our Promise to You

Your privacy isn't just a legal requirement for us - it's a core value. We're gamers too, and we understand how important it is to trust the people hosting your servers. We're committed to earning and keeping that trust every day.

Questions? Concerns? Just want to chat about privacy? Reach out anytime. We're always happy to explain our practices or help you understand your rights.