Terms of Service
Last updated: June 1, 2025
📋 What You Need to Know
These terms are our agreement with you. We've written them in plain English to make them as clear as possible. By using Tails Host, you're agreeing to these terms.
We believe in fair play - these terms protect both you and us, ensuring everyone has a great experience with our hosting services.
1. Welcome to Tails Host
🎮 Our Agreement
By using our services, you're agreeing to these terms. Think of it as a fair play agreement between gamers - we provide reliable hosting, and you use our services responsibly.
Simple rule: If you don't agree with these terms, please don't use our service. No hard feelings!
2. Our Gaming Services
We specialize in game server hosting for popular gaming platforms:
🎯 Game Servers
- • Minecraft (Java & Bedrock)
- • Rust server hosting
- • FiveM roleplay servers
- • Terraria multiplayer
- • Garry's Mod servers
- • And many more games!
🛠️ Support Services
- • 24/7 technical support
- • Server setup assistance
- • Performance optimization
- • DDoS protection
- • Regular backups
- • Community Discord help
3. Your Account & Responsibilities
🔐 Account Security
When you create an account with us, you're responsible for:
- • Accurate Information: Provide real, up-to-date details during registration
- • Password Security: Keep your login credentials safe and private
- • Account Activity: You're responsible for everything that happens under your account
- • Notify Us: Tell us immediately if you suspect unauthorized access
💡 Pro Tip: Use a strong, unique password and enable two-factor authentication when available. Your server data is valuable!
4. Payment & Billing Made Simple
We keep billing straightforward and transparent:
Payment Methods
Credit cards, PayPal, and other secure payment options
Billing Cycle
Pay in advance for your chosen billing period (monthly, yearly, etc.)
Notifications
We'll remind you before renewals and notify you of any issues
⚠️ Important Payment Info
- • Services may be suspended if payments fail
- • Prices may change with reasonable advance notice
- • Contact us if you have billing issues - we're here to help!
5. Fair Play Rules
We're all about fair play. Here's what's not allowed on our platform:
🚫 Absolutely Prohibited
- • Illegal activities or content
- • Harassment or harmful behavior
- • Spam or unsolicited messages
- • Malware, viruses, or malicious code
- • Copyright infringement
- • Adult content (in public servers)
⚡ Resource Usage
- • Use resources fairly - no excessive CPU/RAM abuse
- • No cryptocurrency mining on game servers
- • Respect bandwidth limits
- • No activities that impact other customers
- • Follow game-specific server rules
✅ Good News: Most gaming activities are perfectly fine! These rules mainly prevent abuse and ensure everyone gets great performance.
6. Service Reliability & Uptime
⚡ Our Uptime Commitment
We work hard to keep your servers running 24/7, but we need to be realistic about what we can promise:
- • Target: We aim for 99.9% uptime
- • Maintenance: Scheduled maintenance with advance notice
- • Updates: Regular security and performance updates
- • Monitoring: 24/7 monitoring and quick response to issues
Sometimes unexpected things happen (network issues, hardware failures, etc.). When they do, we'll work quickly to fix them and keep you informed.
7. Your Data & Backups
💾 Data Protection
Your server data is important to us, and we take several steps to protect it:
What We Do:
- • Regular automated backups
- • Secure storage systems
- • Data redundancy measures
- • Quick restore capabilities
What You Should Do:
- • Keep your own local backups
- • Download important data regularly
- • Test restore procedures
- • Report issues immediately
⚠️ Important: While we do our best to protect your data, you're ultimately responsible for your own backups. Technology can fail, so always have a backup plan!
8. Liability & Responsibility
⚖️ The Legal Stuff (Simplified)
We need to be clear about responsibilities to protect everyone involved:
- • What We Cover: Our hosting service, server hardware, and basic support
- • What We Don't Cover: Your server content, game-specific issues, or third-party software problems
- • Damages: Our liability is limited to the amount you've paid for the service
- • Your Content: You're responsible for what you put on your servers
This protects both of us - we provide reliable hosting infrastructure, and you manage your game content responsibly.
9. Account Suspension & Termination
🚨 When Accounts Get Suspended
We really don't want to suspend anyone's account, but sometimes it's necessary:
Reasons for Suspension:
- • Violating our fair play rules
- • Non-payment of services
- • Illegal activities
- • Harming other users or our systems
Our Process:
- • Warning first (when possible)
- • Clear explanation of the issue
- • Opportunity to resolve problems
- • Fair appeal process
💬 Communication is Key: Most issues can be resolved through conversation. If there's a problem, we'll try to work it out with you first!
10. Updates to These Terms
Sometimes we need to update these terms to reflect service changes or legal requirements:
When We Update Terms:
- ✓ We'll email you about significant changes
- ✓ Post updates prominently on our website
- ✓ Announce changes in our Discord community
- ✓ Give you time to review before changes take effect
- ✓ Explain why changes were made
If you don't agree with updated terms, you can cancel your service before they take effect. We'll always try to make changes as fair and reasonable as possible.
11. Questions? We're Here to Help!
Have questions about these terms or need clarification? Don't hesitate to reach out!
📞 Get in Touch
- 📧 Email: contact@tailshost.com
- 💬 Discord: Join our community
- 🎫 Support Ticket: Via your client area
- 📱 Live Chat: Available on our website
⏱️ Response Times
- • Legal Questions: Within 48 hours
- • General Support: Same business day
- • Discord: Usually within minutes
- • Live Chat: Instant during business hours
🤝 Our Partnership
These terms aren't meant to scare you - they're here to create a fair, safe environment where everyone can enjoy great game server hosting. We're gamers too, and we understand what you need.
Questions about anything in these terms? Reach out anytime. We'd rather explain something clearly than have you wonder about it. Thanks for being part of the Tails Host community!