Refund Policy

Last updated: June 1, 2025

🛡️ Your Satisfaction is Our Priority

We stand behind our service quality. That's why we offer a hassle-free 72-hour money-back guarantee for all new customers. Try our hosting risk-free!

We believe in fair, transparent policies that put our customers first. No complicated terms or hidden conditions - just simple, honest refund policies.

1. 72-Hour Money-Back Guarantee

💰

100% Money-Back Promise

Try our game server hosting completely risk-free! If you're not satisfied within the first 72 hours, we'll give you a full refund - no questions asked.

⏰ Timeline: Request within 72 hours of your first purchase

💳 Refund Method: Full refund to your original payment method

📧 Process: Simple email request - no hoops to jump through

2. How to Get Your Refund

Getting a refund is simple and straightforward:

📧

Step 1: Contact Us

Send an email to support@tailshost.com with your order details

⚡

Step 2: Quick Review

We'll review your request within 24 hours (usually much faster)

💳

Step 3: Get Refunded

Approved refunds processed in 5-7 business days

💡 Pro Tip: Include your order number and a brief reason for the refund request. This helps us process your request faster!

3. What's Covered vs What's Not

✅ Fully Refundable

  • • Game server hosting plans
  • • Monthly subscription fees
  • • Initial setup costs
  • • First-time purchases within 72 hours
  • • Unused hosting time

❌ Not Refundable

  • • Domain name registrations
  • • Third-party software licenses
  • • Custom migration services
  • • Renewal payments (after initial period)
  • • Services used beyond 72 hours

⚠️ Important: The 72-hour guarantee applies to first-time customers only. This helps us prevent abuse while still offering genuine protection for new users trying our service.

4. Fair Usage & Refund Eligibility

To keep our refund policy fair for everyone, we have a few simple requirements:

Requirements for Refund Eligibility:

  • ✓ Request made within 72 hours of purchase
  • ✓ First-time customer with Tails Host
  • ✓ No violation of our Terms of Service
  • ✓ No excessive resource usage or abuse
  • ✓ Account in good standing

These requirements help us maintain fair pricing and quality service for all our customers while still offering genuine protection for new users.

5. Service Credits & Compensation

🔧 When Things Go Wrong

We're human, and sometimes technical issues happen. When service interruptions are our fault, we'll make it right:

  • • Service Credits: Account credit for downtime caused by our systems
  • • Extended Service: Free time added to your account
  • • Priority Support: Fast-track support for affected customers
  • • Proactive Communication: We'll keep you updated on any issues

6. Billing Disputes & Chargebacks

🤝 Let's Talk First

Before filing a chargeback or payment dispute, please contact us directly. We're usually able to resolve billing issues quickly and amicably:

  • • Faster Resolution: Direct contact is often quicker than bank disputes
  • • Account Protection: Avoid automatic service suspension
  • • Better Solutions: We can offer options beyond just refunds
  • • Relationship Preservation: Keep your account in good standing

⚠️ Note: Chargebacks initiated without prior contact may result in immediate account suspension to prevent further billing disputes.

7. Subscription & Renewal Policy

Understanding our billing cycle:

📅 How Billing Works

  • • Services billed in advance
  • • Full billing period coverage
  • • Automatic renewals (can be disabled)
  • • Pro-rated upgrades available

💡 Cancellation Policy

  • • Cancel anytime in your client area
  • • Service continues until period end
  • • No partial refunds for unused time
  • • Data retention for 7 days post-expiry

8. Policy Updates

We may update this refund policy occasionally to improve clarity or reflect service changes. When we do:

  • We'll email all customers about significant changes
  • Post updates prominently on our website
  • Announce changes in our Discord community
  • Give reasonable notice before changes take effect

9. Need Help?

Have questions about refunds or billing? We're here to help!

💬 Contact Options

⏱️ Response Times

  • • Refund Requests: Within 24 hours
  • • General Support: Same business day
  • • Discord: Usually within minutes
  • • Live Chat: Instant during business hours

Our Commitment to You

We want you to be completely satisfied with our service. Our refund policy isn't about making money from dissatisfied customers - it's about giving you confidence to try our hosting without risk.

Questions about our refund policy? Don't hesitate to reach out. We're always happy to explain our policies or help resolve any concerns you might have.